Firstly, I must welcome new associates on our November 2022 course. I hope that you will enjoy your course as much as I did mine. Bear in mind that we are likely to ask you to change some of your driving habits. This may be difficult for some of you but you must persevere to gain the benefits. It’s not unusual for associates’ driving to get worse for a while as your brain tries to make sense of new information and old habits. Most people find that by Session 5 it is all coming together and driving improves. If this doesn’t happen, or you are unhappy for any reason, please speak to your mentor. The Group has over 50 years of experience in preparing drivers for their advanced Test and I’m sure we’ll have answers to any problems. Don’t be afraid to ask.
Did you see that motorway services near us have been declared Britain’s worst by industry watchdog Transport Focus? No prizes for guessing which. It was Hartshead Moor East in West Yorkshire. Judging by TripAdviser comments about its Starbucks and Burger King outlets, it might be best not to visit them except in an emergency. These comments included “dry burgers” and “appalling” customer service. Other comments were:
- “(I was) absolutely astounded by the disgusting attitude of the staff”,
- “Bored and totally uninterested is a pretty accurate way of describing the Starbucks’ team”,
- “Tables were un-cleared and the whole place was scruffy, food on the floor and so on”,
- “If you want Starbucks’ coffee, stale cake, and service from a failing 60’s service centre, then look no further”.
Rugby services at Junction 1 on the M6 in Warwickshire was ranked the best in Britain, so if you’re heading to London, they might be worth a visit. The Chief Executive of MotoHospitality, its operator, said it had an edge over its competitors because of high standards of cleanliness, its toilets and electric vehicle charging facilities.
A high percentage of users (93%) were satisfied with motorway services in general, including 61 per cent who were very satisfied. Only three per cent were very or fairly dissatisfied. Thirty-one per cent said they felt tired, stressed or frustrated when they arrived at a services but only seven per cent felt that way when they left.
Do we make the most of our IAM RoadSmart benefits? Did you flick idly through the 32-page booklet that came with the Autumn/Winter 2022 edition of RoadSmart magazine or did you give it the attention it deserves? As it says in the introduction, IAM RoadSmart membership gives members “access to great deals on insurance, new cars, breakdown cover, driving accessories and more, as well as fantastic savings on travel, food and drink, days out and big-name lifestyle brands”. Leasing and personal contract hire are becoming more popular ways of getting a new car and members can get discounts from Motorfinity. You can ‘sail in style’ for less with Brittany Ferries, Saga cruises and Hurtigruten Expeditions. Red Letter Days provide a wide range of experiences and you’ll save 20% on every gift as a member of IAM RoadSmart. Do you need new wiper blades? Take advantage of 10% savings from Vipa Car Parts. If you’ve lost the booklet and are wishing you’d paid it more attention, don’t worry. You can find all these offers and more at www.iamroadsmartbenefits.com