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IAM Group Hand Book

IAM guidelines that should be followed by all the local groups can be found here. 

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MAM (Internal/group) complaint procedure

In certain circumstances as a member of Middlesex Advanced Motorcyclists (MAM) you may wish to make an official complain in regards to a particular incident or another member. In this case it is essential that you familiarise yourself with MAM complaint policy so that the complaint could be dealt with in an efficient and timely manner.

Other important documents in regards to complaint procedure