Frequently asked questions
Call customer care on
0300 303 1134
Our courses and advanced tests
How do I book my advanced test?
It’s easy. Just book online (under the 'Courses' section and select 'Tests and retests') or call our customer care team on 0300 303 1134.
What do I get for my £149 membership course fee?
It includes membership of your local IAM group, the active support of your local group through your observed rides or drives, the Advanced Rider/Driver handbook, the advanced test itself, and one year’s IAM membership. If you’re taking the Advanced Rider course, your observer may ask you to help towards their fuel costs. Find out more about the benefits of taking an Advanced Course under the 'Course' section and selecting 'Advanced courses'.
Whats involved?
Find out more about what is involved under the 'Course' section and selecting 'Advanced courses' and read our 10 top tips for passing the test by clicking on the pod link on the right.
IAM membership
How do I become a member?
You have to pass the IAM Advanced Driver or Advanced Rider course to become a full member or hold a recognised qualification to qualify by exemption.
Where's my membership number?
Your membership number will be on your membership card and included in any correspondence we have with you. If you’ve misplaced it, call us on 0300 303 1134 and we’ll give you your number. Be aware that we may need to ask you for information such as your date of birth and address.
How do I renew my membership?
You can do this online by logging into your IAM online account and choosing the purchase 'my renewal’ option in your profile. Or call our customer care team on 0300 303 1134.
How do I login to my account online?
Click the 'Log in' button on the top right member and enter your email address or membership number (e.g. M00001234).
If you have forgotten your password, please click the link and you will be sent an email to reset it. If the system doesn't recognise your email address it maybe because it isn't on your membership record, if you have this problem or any other problems logging in please call us on 0300 3031134.
Please note: if it is the first time you are logging into the new IAM RoadSmart website you will need to reset your password as the one from the old website will not be recognised - this is for security reasons.
If you have forgotten your password, please click the link and you will be sent an email to reset it. If the system doesn't recognise your email address it maybe because it isn't on your membership record, if you have this problem or any other problems logging in please call us on 0300 3031134.
Please note: if it is the first time you are logging into the new IAM RoadSmart website you will need to reset your password as the one from the old website will not be recognised - this is for security reasons.
The benefits of IAM membership
Will I get cheaper insurance
When you pass the Advanced Driver or Rider test you can ask our affiliated insurer IAM Surety for a quote. It’ll be based on several factors, so we can’t guarantee anything. However, 90% of the time IAM Surety can beat other quotations – over 35,000 IAM members get better insurance policies with IAM Surety.
Our local group network
How do I find local group?
Visit the 'Local group' page from the main menu and you will be able to find details of local groups, who’ll be happy to answer any questions about your course or the group.
Business Customers
Where can I find IAM RoadSmart Driving for Work courses and services that will benefit my business and drivers?
You'll find all the information you need in the "Business/Services and courses" section of this website.
How can I reduce my fleet costs?
One way is to have better business drivers, which our IAM RoadSmart Business courses and services give you. You can choose from a wide variety of ready-made solutions. Please call 0870 120 2910 to speak with an IAM RoadSmart business adviser.
How do I contact IAM Road smart to discuss driver risk management?
Having spent more than 20 years providing driver risk management and driver training, we know we can help virtually any company fleet and its drivers. Contacting us is easy, simply call 0870 120 2910 and speak to one of our helpful business advisers.
How do I research appropriate training for our drivers and riders?
You can check out our easy-to-use "Business/Courses and services" section to find what’s right for your business. Alternatively, we will be happy to discuss your situation in more detail, so we can look at providing a tailored approach to driver training. Call us now on 0870 120 2910.
How do I buy driving courses for business drivers and riders and find materials to help them?
Once we have discussed with you the best solution for your drivers, we will agree a programme of driver training and assessment that will achieve your goals. We will carry out all course bookings on days and at times to suit and all employees will be provided with the materials they need to undertake each course effectively. To discuss this further, please call 0870 120 2910.
How do I book delegates onto driver risk management courses I have bought?
We want to ensure your courses are delivered when and where you want them for the benefit of your drivers and business. So we do this for you by agreeing dates and times when our experienced trainers can be available to your staff, minimising disruption and downtime. In addition, all delegates receive joining instructions and course materials. Call our team on 0870 120 2910 for further details and who will be happy to confirm all details of your booking
Please could you contact me to discuss my driver risk management requirements?
No problem, we’d be happy to call or email you - whatever you prefer. Just go to the "Business/Contact us" page, complete the short form and we’ll be in touch right away..
How do I find out more about driver CPC/CPD and professional qualifications?
IAM RoadSmart has years of experience in helping professional drivers obtain the necessary qualifications and licences. Whether this is mandatory Driver CPC or specific licences depending on vehicle type and use, we can help. Simply call us on 0870 120 2910 or fill in the short form on the "Business/contact us" page and we'll be in touch straight away.
How do I find courses that fulfil my company’s compliance requirements?
You're in safe hands. We’re experts in the legal aspects of Driver Risk Management, so we can advise and guide you through the process of achieving compliance with all legislation that applies, taking away the stress and worry that non-compliance brings. Just call us on 0870 120 2910 or complete the form on the "Business/contact us" page and one of our team will be on hand to help.
Can you tell me more about the telematics data my system is generating?
More vehicles than ever are being fitted with telematics devices as a means of monitoring driver behaviour and other aspects of operating the vehicle. We can help you decide how best to deal with, interpret and use the ever-increasing amount of data being produced by telematics systems to improve driver behaviour and fleet efficiency. Contact our IAM RoadSmart experts on 0870 120 2910 today.
How can I understand the data produced by my management information system?
Is your driver management information system flagging up some high-risk drivers who need prompt attention or do you have several licences with issues? Would some help understanding better the information being produced be welcome? Don't worry, we're here to help guide you through your driver risk management programme, so speak to us today on 0870 120 2910.
Do you provide your products as employee benefits?
We have several IAM RoadSmart courses and services that are perfect as an employee benefit, reward or incentive. For example, our Advanced Driver and Advanced Rider courses are an excellent way for employees to improve and are incredibly cost-effective. Your employees also benefit from becoming members of IAM RoadSmart, the UK's leading road safety charity and all of the benefits this brings. Talk to us on 0870 120 2910 or complete the contact form under the Business section.
Can’t find what you need?
If we haven’t answered your particular question or if there's anything else you'd like know, please email us at business@iam.org.uk or call 0870 120 2910 and we'll be happy to discuss.
Data protection
We are committed to protecting your privacy and comply with the Data Protection Act 1998. Click on the link on the right for further information.
10 top tips for passing the test
Brush up on your skills and read our help sheet.
Can't find what you need?
Contact us and we will help you.
Data protection
We are committed to protecting your privacy and comply with the Data Protection Act 1998.
Courses
See how we can help to make you a better driver or rider.
IAM RoadSmart Business
Speak to us today and we'll be happy to help.
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