Drink-Drive Rehabilitation

IMPORTANT INFORMATION – BY BOOKING YOUR COURSE WITH US YOU AGREE TO ADHERE TO THE FOLLOWING TERMS AND CONDITIONS

Booking your course

You can find details of all our courses and book your place online at iamdra.org.uk, or call our team on 0300 303 1138. We will send you confirmation of your booking and payment within 7 days, either by email or post, according to your preference. If you have not received your confirmation after 7 days, it is your responsibility to let us know so that we can reissue your documents. You must check the documents upon their arrival to ensure that your details are correct and inform us of any changes. Course places are subject to availability. We advise that you book as early as possible to secure a place on a course which takes place before your critical date as set by the court. By law we can only book you to attend a course which ends on or before your critical date.

Payment

You can pay your course fee in full when booking, or pay in instalments (either by phone or online), subject to a £10 administration fee. We accept payment using all major credit and debit cards, or by cheque. We cannot accept cash payments.

• If paying in instalments, a minimum deposit of £20 is required upon booking to secure your place. You are free to spread payments of the remainder as you wish. Note that you are responsible for managing your payments; we do not offer Direct Debit.
• Whichever method you choose, you must ensure that you have paid the full fee no later than 28 days before the start of your course, or your place will be cancelled and you will forfeit any fees paid to date.
• Occasionally, places may be available on courses commencing within the next 28 days: in such cases you will be required to pay in full when booking your place.
• We reserve the right to modify, update or run promotions on courses at any time. We reserve the right to change the price of any course at any time. Once you have booked your place on a course, the price you have paid will remain fixed for your booking; under no circumstances can we refund the difference should the price of that course subsequently decrease.

Changes, cancellations and refunds

There is a 14-day cooling-off period after booking, during which time you may cancel and be refunded in full. If you cancel after the cooling-off period, or fail to attend or complete your course, you will not be eligible for a refund. If you wish to change your course date or venue, you must let us know at least 28 days before the start of your booked course; changes are made free of charge but are strictly subject to availability. Any changes made within 28 days of your start date are subject to a £45 administration fee, and you must notify us of any such changes by midnight on the day before the start of your course, or your place will be cancelled and you will forfeit your full course fee.

In the unlikely event that we are unable to deliver your course on the dates you have booked, we will reschedule your course as soon as possible at no additional charge, or you will have the option of cancelling and receiving a full refund. IAM RoadSmart cannot be held liable for any other financial costs that you may incur resulting from a change of course dates.

Special requirements

If you have any special accessibility requirements then you must notify us when booking, so that we can arrange to accommodate them. We cannot be held liable for the failure to accommodate your special requirements if we have not been notified in advance.

Courses are conducted in English. If necessary, you may arrange for an interpreter to accompany you. Your interpreter may be a professional, a friend or a family member. They must be at least 18 years of age, and we must be notified of their name and have authorised their attendance before the course commences. At the discretion of your trainer, you may be removed from the course if it is apparent that your understanding of the content is not of a satisfactory level.

Attending your course

Courses take place over 3 sessions (2 full days and one half-day) spread across a 3-week period. To complete the course, you must attend all sessions. If attending the course online, we recommend using a computer, laptop or tablet. If you do not have access to any of these, you may request permission via our support team to attend using a mobile phone with Zoom capability. Your device must have sufficient power, reliable internet connection and speed, and sound and video capability. You must ensure that you are in a private room (not in a vehicle or public place), away from noise and distractions. There must be no one else present in the room at any time. Virtual backgrounds and filters are not permitted, and you must be in full view of the camera for the duration of your course. When attending your course, whether online or in-person, you must abide by the following conditions:

• Arrive at the course venue, or join your online sessions, on time. You will not be permitted to join the course if you arrive after the scheduled start time. You will also be expected to return punctually from all breaks between course sessions.
• You will be required to show original versions of valid photo ID such as a current passport, other travel permits or work ID. Printed or digital copies will not be accepted. If you do not have valid photo ID, please show 2 forms of non-photographic ID such as a signed bank card or a utility bill. It is a criminal offence for another person to attend in your place. Impostors will be reported to the police.
• You must not drink alcohol before or during the course or be under the influence of drugs. If your trainer suspects that you are intoxicated in any way, they will remove you from the course.
• You must wear appropriate clothing which will not cause embarrassment or offence to yourself or others.
• Participate actively in the course and contribute constructively to discussions and activities. You must be awake, not overly fatigued, and concentrate fully on the course content for the duration of each session.
• You must not smoke or vape (other than in designated areas, or in your own home) or bring children or pets to the course.
• Remain respectful to staff and to other course attendees: any inappropriate language, or abusive, threatening or disruptive behaviour will result in your immediate removal from the course.
• The use of recording equipment or electronic devices (e.g. mobile phones, Amazon Alexa) other than the device used for attending the course online is not permissible. Recording or sharing any part of the course content or attendees is strictly prohibited.

Non-attendance

If you fail to attend any of your course days, are refused entry or are removed at any time during the course, a notice of non-completion will be issued. In the event that illness, bereavement or other exceptional circumstances prevent you from attending, you must let us know at the earliest opportunity and provide supporting documentation (e.g. a letter from your GP or solicitor). IAM RoadSmart management will review such cases individually and may, at their discretion, offer to refund course fees or move you to a new course (where permitted by your critical date).

Course completion

When you have successfully completed your course, we will notify the court on your behalf. You will then be able to apply for the return of your driving licence. If you are designated as a ‘High-Risk Offender’ under the Drink-Drive Rehabilitation Scheme, you will also need to undergo a medical examination with a DVLA-appointed doctor. IAM RoadSmart does not arrange or provide medical examinations.

Your privacy and our terms of service

At IAM RoadSmart we are committed to protecting your privacy. We adhere to the principles of the General Data Protection Regulation (GDPR) and aim to maintain the highest levels of security in the processing of personal data. Details on the collection and use of the personal information you share with IAM RoadSmart can be found at www.iamroadsmart.com/privacy-notice.