Vacancies

At IAM RoadSmart we make better drivers and riders. As the UK’s largest independent road safety charity, formed in 1956, we’ve spent more than 60 years making our roads safer by improving driver and rider skills through coaching and education.

Our qualified experts, our network of over 70,000 members and 164 local groups are our lifeblood. They champion our cause and help drive our vision – to be the best, most recognised provider of coaching and advice for all post-licence drivers and riders, and to help make our roads safer for all.

Our Values and Behaviours

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Green

We champion sustainability and making a positive and enduring difference.

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Innovative & Bold

We seize opportunities to innovate, and gain commitment to new ways of working.

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Ethical

We do what we say we will and act with the highest standards of ethics and integrity.

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Fun

We work hard and love what we do.

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Diverse

We respect and value our colleagues and stakeholders of all backgrounds.

 

 

 

Working For Us

‘I believe IAM is a great place to work for and being a Charity with a great cause it provides real purpose and job satisfaction knowing that you are working towards improving the road safety of UK drivers and riders! Internally, they offer a superb work-life balance and there is a fantastic working environment at head office in WGC!’ - Billy, Account Manager

“I’ve been working at IAM Roadsmart for a while now. There’s always something to bring you new challenges, but you’re always supported either by your manager and team in each challenge. Alongside the knowledge that you’re contributing to making the roads a safer place, it’s this dynamic that keeps you coming in each day.” - Kier, Commercial Team Leader

“Working at IAM RoadSmart allows you to feel a part of a strong community and helps you understand the importance of road safety. I am given a huge amount of support from my manager and the work-life balance here is great! I work with a brilliant team, and everyone within the charity is so friendly and helpful!” - Sophie, Marketing Executive

 

 

 

Benefits

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As part of IAM RoadSmart, we are proud to offer benefits to support you develop a healthy work-life balance and help you to prioritise your wellbeing.

Training & Development – Online interactive learning, further education, coaching.

Health & Wellbeing – Cash plan or Health insurance, EAP, Cycle 2 work scheme

Hybrid working, 3 days office-based, 2 days' work from home

Celebrate your birthday away from work with our birthday leave!

Life assurance programme, covering 2 times your salary

 

Our Strategy

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At IAM RoadSmart we make better drivers and riders. As the UK’s largest independent road safety charity, we're focused on becoming a force for good and want to continue to make the roads a safer place across the UK. As part of our strategy, we have 5 pillars:

Growing our Brand

Increasing our Skills

Developing our Community

Promoting our charity

Digital to the Core

 

Open Vacancies

Please see the current vacancies below. IAM RoadSmart is always looking for new talent to join the charity, so show your interest in working for us by sending your updated CV to recruitment@iam.org.uk.

Area Service Delivery Manager (ASDM)

Are you looking for a new career? Do you want to support your local community by making roads safer?

We are recruiting for a new role within our Field Service Delivery team; Area Service Delivery Manager, West Central England and South Wales.
The successful applicant will be responsible for IAM RoadSmart’s Operational service in the area. The role is ideal for someone with a Police Class 1 Driving and Riding qualification or an equivalent IAM RoadSmart Masters certification, accompanied by IMI National Observer qualifications and IMI Examiner qualifications, where applicable.

If you are great at building relationships with external organisations and partnerships and have a deep understanding of driving and riding techniques, this could be the role for you. You will bring a passion for working with our volunteer network whilst thriving working independently and part of a team.

More information about the role

To apply for the role or for more information please email recruitment@iam.org.uk
Closing date for applications is Friday 14th February 2025.

Business Systems Support Analyst

The Business Systems Support Analyst will be responsible for supporting the wider Business Systems team to ensure all Business-related systems run smoothly and support the efficient operations of the organisation, the support and change management of the company’s business applications.

They will have a good understanding of cloud-based technology solutions. As well as being organised, detail-oriented, and process driven. The Business Systems Support Analyst will also be comfortable providing system training to users within both Head Office, and a group and volunteer communities.

They will work across multiple business areas and will have the ability to manage small change requests from sign off to delivery. They will have the ability to manage multiple stake holders and both support and change management concurrently.

For more information and to apply please visit: https://www.linkedin.com/jobs/view/4139697759

Customer Experience Executive

The Customer Experience Executive is pivotal in ensuring IAM RoadSmart delivers exceptional customer service across its diverse product range. The successful candidate will collaborate closely with the Commercial and Customer Experience teams to provide a first-class service that brings new and repeat business to the charity.

Key responsibilities include offering robust support to trainers and customers, ensuring their interactions are smooth and efficient. This role is an integral part of the Customer Experience Team, delivering timely follow-up activities and solutions, helping to grow the reputation of the charity, and supporting the charity’s growth plans making roads safer for all in the UK.

For more information visit: Customer Experience Executive - Welwyn Garden City - Indeed.com

Customer Experience & Sales Support Administrator

The Customer Experience & Sales Support Administrator will oversee administrative support within our call-centre team for business services. The successful candidate will be responsible for managing enquiries in the business inbox and delivering timely and efficient solutions that provide a first-class customer experience whilst helping to deliver against the charity growth plan.

Their role will encompass management of SOPs and contractual agreements, working alongside finance with invoicing, ensuring payments are received in line with customer terms, and managing customer data in the CRM in accordance to the business pipeline.

They are responsible for working with a broad stakeholder group, delivering timely follow-up activity and solutions to provide a great customer experience that encourages repeat business for the charity, helping to make roads safer for all across the UK.

For more information visit: Customer Experience & Sales Support Administrator - Welwyn Garden City - Indeed.com


The roles below are self-employed opportunities to work with IAM RoadSmart.

DVSA-Approved Driving Instructors – Fleet Courses (Self-Employed)

Are you an experienced ADI with a passion for road safety? We’re looking for new instructors to join our team, delivering our industry-leading courses for business drivers throughout the UK. You don’t need to be on the DVSA fleet register; we will provide you with the materials and training for delivering our courses to the same high standards as fleet-registered ADIs. Due to local demand, we are especially interested in instructors able to operate in the following areas:

All areas, especially Cumberland, Durham, Northumberland and Westmorland

Skills & More Information

 

Drink-Drive Rehabilitation Course Trainers (Self-Employed)

We are looking for enthusiastic, self-motivated and professional trainers to deliver our DVSA-Approved courses to convicted drink drivers.

Areas: Leeds, Norwich, Northampton, and Nottingham, and classroom trainers only.

Skills & More Information

If you are interested in applying or require more information, please email your CV to info@iamddrs.org.uk