Contact us

You can contact us for help with membership, courses, or anything else by emailing us using the forms below or calling our customer care team on the appropriate number during office hours. Or try our frequently asked questions - the answer may be a click away.

Coronavirus (COVID-19) update:

Due to the unfolding situation with Coronavirus (COVID-19), IAM RoadSmart Trustees have taken the difficult decision to temporarily suspend all our on-road training and scale back our resources, from Wednesday 1 April 2020.

A small team is still available to respond to enquiries from our groups, members and customers. In line with Government advice they are all working from home.

Our Trustees and Senior Management Team continue to monitor the situation closely and make decisions that will best protect our future organisational capability based on current Government advice.

Our office in Welwyn Garden City is closed until further notice. We will therefore unfortunately be unable to respond to letter or communications by post at the current time.

You can still access the benefits of membership, purchase our on-road courses, access our Choices e-learning platform, find out more about what we can do to help you create and implement a driver risk management strategy and visit our online shop through this website.

If you need to contact us, we ask you to use email wherever possible. Our Customer Care team is available between 9am and 12.30pm and from 1.30pm until 5pm Monday to Friday until further notice. You may have to wait a little longer than usual for a response, but we thank you in advance for your patience and will answer your query as quickly as we can. Please see below for further details on how to get in touch.

  • Membership services
  • Advanced Courses
  • Modules and assessments

0300 303 1134


  • Driving for Work
  • Business services
  • Fleet risk management

020 8996 9700




0300 303 1138

Membership services

If you have a query about your membership, please get in touch.

Share your experiences

If you have been on a course and would like to share how it went, we would love to hear from you.


We’re committed to providing the highest quality services, but occasionally we can get things wrong. If you feel we have made a mistake we’d like to hear from you.

Business courses & services

To find out how IAM RoadSmart can help your business, contact our Driving for Work team at the link below.

Media & policy

Contact our press office for media related enquiries or to speak to a spokesperson.

General enquiries

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