Contact us

You can contact us for help with membership, courses, or anything else by emailing us using the forms below or calling our customer care team on the appropriate number during office hours. Or try our frequently asked questions - the answer may be a click away.

We are open Monday-Friday 8.30am-6pm.

Coronavirus (COVID-19) update:

In line with government advice, IAM RoadSmart staff are now working from home and our office in Welwyn Garden City is closed. We will therefore unfortunately be unable to respond to letters or communications that are sent in the post at the current time. Please email us using the details below where necessary.

Our Customer Care phone lines are still operational from 8.30am until 6pm, Monday to Friday. You may have to wait a little longer than usual for a response to your call or email, but we thank you in advance for your patience and will answer your query as quickly as we can. Please see below for further details on how to get in touch.

  • Membership services
  • Advanced Courses
  • Modules and assessments

0300 303 1134


  • Driving for Work
  • Business services
  • Fleet risk management

020 8996 9700




0300 303 1138

Membership services

If you have a query about your membership, please get in touch.

Share your experiences

If you have been on a course and would like to share how it went, we would love to hear from you.


We’re committed to providing the highest quality services, but occasionally we can get things wrong. If you feel we have made a mistake we’d like to hear from you.

Business courses & services

To find out how IAM RoadSmart can help your business, contact our Driving for Work team at the link below.

Media & policy

Contact our press office for media related enquiries or to speak to a spokesperson.

General enquiries

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