Contact Centre Services

IAM RoadSmart provides our customers with a knowledgeable, reliable and easily-scalable Contact Centre service operation which is a vital aspect of successfully delivering NDORS-approved courses. 

Our customers and clients experience the ease of booking a course whilst being able to obtain all relevant information pertaining to the course and its objectives. By choosing to outsource your Customer Services requirements to IAM RoadSmart, your organisation - and indeed your customers – will immediately acquire a comprehensive and professional Contact Centre service which will:

  • Provide precise and formative Customer Service delivery;
  • Significantly reduce your overheads;
  • Automate all mandatory DORS updates;
  • Provide full administration including online booking and payment.

We have a proven track record working with a multitude NDORS providers situated all over the United Kingdom. We deliver the highest quality Contact Centre Customer Service & Support whilst utilising our award-winning and purpose-built administration system, Atlas, to manage and record every stage of the booking and completion process.

The combination of our expert Contact Customer Service operation coupled with the use of Atlas will ensure your organisation experiences a seamless transition from your existing solution with minimal disruption to your operations. We have over a decade of experience in delivering NDORS and managing the respective administration involved.

By choosing IAM RoadSmart, you are choosing to provide a professional, experienced and customer-focussed solution with all the trimmings expected by a 21st century consumer. Liberate your staff from the rigors of effective administration and allow them to concentrate on achieving the core objectives of your organisation whilst saving money at the same time.

Call us on

0870 120 2910