This section contains compliance information and policy documents. If you have questions or require guidance, please contact your Area Service Delivery Manager.
Informal Resolution Final:
Complaints Process V1.0 Feb 2022:
Complaints Process Flow Chart Feb 2022:
Complaints Log V1.0 Jan 2022:
Complaint Recording Form V.1.0 Jan 2022:
Group Organised Rides:
Recording Guidelines:
IAM Zero Tolerance Statement:
Safeguarding Statement:
Sexual Harassment:
Under 18s Safeguarding
Complaints assessor/examiner
EDI Presentation
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