Compliance and Policy

This section contains compliance information and policy documents. If you have questions or require guidance, please contact your Area Service Delivery Manager.

Informal Resolution Final:

Artboard 1

Complaints Process V1.0 Feb 2022:

Artboard 1

Complaints Process Flow Chart Feb 2022:

Artboard 1

Complaints Log V1.0 Jan 2022:

Artboard 1

Complaint Recording Form V.1.0 Jan 2022:

Artboard 1

Group Organised Rides:

Recording Guidelines:

Artboard 1

IAM Zero Tolerance Statement:

Safeguarding Statement:

Sexual Harassment:

Under 18s Safeguarding

Complaints assessor/examiner

EDI Presentation

GDPR Compliance presentation