We make better drivers and riders
Compliance and Policy
This section contains compliance information and policy documents. If you have questions or require guidance, please contact your Area Service Delivery Manager.
Informal Resolution Final:
Complaints Process V1.0 Feb 2022:
Complaints Process Flow Chart Feb 2022:
Complaints Log V1.0 Jan 2022:
Complaint Recording Form V.1.0 Jan 2022:
Group Organised Rides:
Recording Guidelines:
IAM Zero Tolerance Statement:
Safeguarding Statement:
Sexual Harassment:
Under 18s Safeguarding
Complaints assessor/examiner
EDI Presentation
